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TROLLEY SERVICE OFFICER – CHANGI AIRPORT, SINGAPORE
Salary: SGD $1,900 – $2,000/Month
Location: Terminal 3, Changi Airport, 65 Airport Boulevard, Singapore 819663
Employment Type: Full-Time
Work Schedule: 6 Days Work Week
Shift Options:
• Morning Shift: 6:30 AM – 2:50 PM
• Afternoon Shift: 2:10 PM – 10:30 PM
• Night Shift: 10:20 PM – 6:40 AM
Singapore Citizens and Permanent Residents Only
ABOUT THE OPPORTUNITY
Are you looking for a stable and rewarding career in one of the world’s most respected airports? Changi Airport is internationally recognized for its exceptional passenger experience, operational excellence, and world-class facilities. Every day, millions of travelers from around the globe pass through its terminals, making it one of the busiest and most prestigious aviation hubs in the world.
We are currently seeking dedicated, responsible, and physically fit individuals to join our airport operations team as Trolley Service Officers. This role plays a vital part in ensuring that passengers have easy access to baggage trolleys, wheelchairs, and baby strollers throughout the airport. While the job may seem straightforward, it contributes significantly to the overall passenger experience and smooth operation of airport services.
This position is ideal for individuals who enjoy active work, prefer not to sit in an office all day, and take pride in providing excellent service in a dynamic environment. You will become part of a professional airport support team that helps maintain the high standards that Changi Airport is known for worldwide.
JOB OVERVIEW
As a Trolley Service Officer, your primary responsibility is to ensure that baggage trolleys, wheelchairs, and baby strollers are readily available for passengers throughout your assigned work areas.
You will patrol different sections of the terminal, identify equipment that has been left behind, and safely return it to designated collection points. Your work helps maintain a clean, organized, and efficient airport environment while supporting passengers who rely on these services during their journeys.
This role requires alertness, physical stamina, teamwork, and a strong sense of responsibility. You will also interact with travelers and provide basic assistance whenever required.
KEY RESPONSIBILITIES
Your daily duties may include:
• Collecting unused baggage trolleys from various areas within the airport terminal.
• Retrieving wheelchairs and baby strollers left behind by passengers.
• Gathering, stacking, and transporting equipment to designated trolley staging points.
• Continuously monitoring assigned operational areas to ensure sufficient trolley availability.
• Ensuring passengers can easily access trolleys whenever needed.
• Preventing trolley shortages at designated collection locations.
• Identifying and retrieving abandoned trolleys in passenger waiting areas, arrival halls, departure halls, transportation points, and other airport facilities.
• Maintaining cleanliness and orderliness within assigned work areas.
• Preventing excessive trolley accumulation and ensuring prompt removal when required.
• Remaining alert and cautious while moving equipment through crowded passenger areas.
• Avoiding obstacles such as seating areas, walls, safety equipment, and airport fixtures while transporting trolleys.
• Following all workplace safety procedures and airport operational guidelines.
• Reporting operational issues or equipment concerns to supervisors.
• Supporting smooth daily airport operations through efficient trolley management.
CUSTOMER SERVICE RESPONSIBILITIES
Although this role is operational in nature, customer service remains an important aspect of the job.
As a Trolley Service Officer, you may occasionally assist passengers who require directions or basic information within the airport. Maintaining a friendly and professional attitude helps create a positive experience for travelers.
Examples of customer support duties include:
• Assisting passengers in locating available trolleys.
• Providing basic directions within the terminal.
• Supporting elderly passengers when required.
• Offering assistance with wheelchairs or strollers when assigned.
• Communicating politely and professionally with airport visitors.
Strong customer service skills are highly valued, as every interaction contributes to Changi Airport’s reputation for excellence.
ADDITIONAL DUTIES
From time to time, supervisors may assign additional operational tasks based on airport requirements.
These may include:
• Performing porter services for passengers.
• Supporting luggage transportation activities.
• Conducting trolley transfers between terminals.
• Performing intra-terminal and inter-terminal equipment movement.
• Assisting with special airport events or operational projects.
• Carrying out cleaning and sanitization of trolley equipment.
• Performing equipment wipe-down procedures.
• Operating trolley transportation equipment where authorized.
• Assisting with operational improvements and service enhancements.
Flexibility and willingness to support the team are important qualities for success in this role.
REQUIREMENTS
We are looking for candidates who are reliable, hardworking, and capable of performing physical duties in a fast-paced airport environment.
Applicants should possess the following qualities:
• Physically fit and healthy.
• Comfortable standing and walking for extended periods.
• Able to lift luggage weighing up to 25 kilograms.
• Able to push multiple connected baggage trolleys safely.
• Able to maneuver fully loaded porter trolleys carrying several pieces of luggage.
• Possess basic spoken and written English communication skills.
• Comfortable using smartphones and smart devices for operational purposes.
• Well-groomed and presentable appearance.
• Positive working attitude and strong sense of responsibility.
• Good teamwork and communication skills.
• Ability to adapt to changing operational requirements.
• Able to work independently with minimal supervision.
• Strong commitment to workplace safety and service standards.
Applicants must also possess a valid Singapore Class 2 or Class 3 Driving Licence and be eligible to obtain an Airport Airside Pass.
WHY JOIN THIS ROLE?
Working at Changi Airport offers more than just a job. It provides an opportunity to become part of a globally respected organization known for operational excellence and customer satisfaction.
Benefits of joining include:
• Stable monthly salary.
• Long-term employment opportunities.
• Professional and structured work environment.
• Exposure to airport operations.
• Valuable customer service experience.
• Opportunity to work in an internationally recognized airport.
• Supportive team culture.
• Ongoing training and development.
• Career progression opportunities for committed employees.
• Meaningful work that directly supports passengers from around the world.
Every day brings new experiences as you interact with travelers from different countries and backgrounds while contributing to the smooth operation of one of the world’s leading airports.
HOW TO APPLY
Interested applicants may submit their application through:
Contact Person:
WhatsApp: 6983 9830
Please provide:
• Full Name
• Contact Number
• Residential Location
• Availability to Start Work
• Previous Working Experience
If you are looking for a stable career, enjoy active work, and want to be part of a team that helps deliver a world-class airport experience, this opportunity could be the perfect fit for you. Join us today and become an important part of the operations that keep Changi Airport running efficiently every day.
To apply for this job please visit asiajobs.hcmou.com.